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Instant Setup
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Ensure reliable service to our customers

Ensure security and privacy of our systems and network, as well as the networks and systems of others Comply with existing laws Maintain our reputation as a responsible service provider Encourage responsible use of the Internet and discourage activities which reduce the usability and value of Internet services Preserve the value of Internet resources as a conduit for free expression and exchange of information Preserve the privacy and security of individual users. The Adapthosting intends to provide its customers access to everything the Internet has to offer. While the Adapthosting is firmly committed to the principles of free speech, certain activities that may be damaging to the resources of both the Adapthosting and the Internet and cannot be permitted under the guise of free speech. The resources of the Adapthosting and the Internet are limited, and abuse of these resources by one user has a negative impact on the entire community. We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the Internet community, we will respond appropriately if we become aware of inappropriate use of our service. You may not use your dedicated rack or virtual site to publish material, which Adapthosting.com determines, at its sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, “material” refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, logos), executable programs, video recordings, and audio recordings. Adapthosting does not allow adult content of any sort. If a Adapthosting account is used to violate the Acceptable Use Policy or our TOS, we reserve the right to terminate your service without notice. We prefer to advise customers of inappropriate behavior and any necessary corrective action, however, flagrant violations of the Acceptable Use Policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time. As a member of our network community, you must use your Internet access responsibly. If you have any questions regarding this policy, please contact us at abuse@Adapthosting.com.

The following constitute violations of this AUP

Illegal use: Adapthosting’’s services may not be used for illegal purposes, or in support of illegal activities. Adapthosting reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrongdoing.

Harm to minors
Use of the Adapthosting service to harm, or attempt to harm, minors in any way, including, but not limited to child pornography

Threats
Use of the Adapthosting service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Harassment
Use of the Adapthosting service to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

Fraudulent activity
Use of Adapthosting service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as “pyramid schemes,”HYIP schemes,” “ponzi schemes,” and “chain letters.”

Forgery or impersonation
Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying infrmation is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Unsolicited commercial e-mail / Unsolicited bulk e-mail (SPAM)
Use of the Adapthosting service to transmit any unsolicited commercial or unsolicited bulk e-mail is expressly prohibited. Violations of this type will result in the immediate termination of the offending Adapthosting account.

IMPORTANT NOTICE
BEGINNING IMMEDIATELY, anyone hosting websites or services on their server that support spammers or cause any of our IP space to be listed in any of the various Spam Databases will have their account immediately removed from our network. The account will not be reconnected until such time that you agree to remove ANY and ALL traces of the offending material immediately upon reconnection and agree to allow us access to the account to confirm that all material has been COMPLETELY removed. Severe violations may result in immediate and permanent removal of the account from our network without notice to the customer. Any account guilty of a second violation WILL be immediately and permanently removed from our network without notice.

E-mail / News Bombing
Malicious intent to impede another person’’s use of electronic mail services or news will result in the immediate termination of the offending Adapthosting account.

E-mail / Message Forging
Forging any message header, in part or whole, of any electronic transmission, originating or passing through the Adapthosting service is in violation of this AUP.

Usenet SPAMing
Adapthosting has a zero tolerance policy for the use of its network for the posting of messages or commercial advertisements, which violate the rules, regulations, FAQ or charter of any newsgroups or mailing list. Commercial messages that are appropriate under the rules of a newsgroup or mailing list or that are solicited by the recipients are permitted.

Unauthorized access
Use of the Adapthosting service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Adapthosting’’s or another entity’’s computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Adapthosting account is subject to immediate termination.

Copyright or trademark infringement
Use of the Adapthosting service to transmit any material (by e-mail, uploading, posting or otherwise) that infringes any copyright, trademark, patent, trade secret or other proprietary rights of any third party, including, but not limited to, the copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the transmittal of copyrighted software. Adapthosting reserves the right to remove any content that is suspected to infringe copyrights, trademarks or otherwise harmful content at its discretion.

It is not allowed to host filesharing services on our servers. Reason beeing that such sites are often used to share copyrighted material.

Collection of personal data
Use of the Adapthosting service to collect, or attempt to collect, personal information about third parties without their knowledge or consent.

Network disruptions and unfriendly activity
Use of the Adapthosting service for any activity which affects the ability of other people or systems to use Adapthosting Services or the Internet. This includes but are not limited to setting up proxy services and making “denial of service” (DOS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member’’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’’s computer system will result in immediate account termination. Adapthosting will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Fraud
Involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it.

Infringement of Copyright, Patent, Trademark, Trade Secret, or Intellectual Property Right
Distribution and/or posting of copyrighted or the aforementioned infringements will not be tolerated.

Distribution of Viruses
Intentional distributions of software that attempts to and/or causes damage, harassment, or annoyance to persons, data, and/or computer systems are prohibited. Such an offense will result in the immediate termination of the offending account.

Inappropriate Use of Software
Use of software or any device that would facilitate a continued connection, i.e. pinging, while using Adapthosting services could result in suspension service. BitTorrent seeders, trackers and .torrent files are not allowed.

Forbidden Content
It is absolutely forbidden to host illigal content or IRC servers. Accounts found hosting this material will be subject to immediate cancellation without refund.

IRC networks
It is absolutely forbidden to host an IRC server that is part of or connected to another IRC network or server. Accounts found to be connecting to or part of these networks will be immediately removed from our network without notice. The server will not be reconnected to the network until such time that you agree to completely remove any and all traces of the IRC server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation will result in immediate account termination.

Third Party Accountability
Adapthosting subscribers will be held responsible and accountable for any activity by third parties, using their account, that violates guidelines created within the Acceptable Use Policy.

Security
You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain unauthorized access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Your password provides access to your account. It is your responsibility to keep your password secure. Sharing your password and account access with unauthorized users is prohibited. You should take care to prevent others from using your account since you will be held responsible for such use. Attempting to obtain another user’’s account password is strictly prohibited, and may result in termination of service. You must adopt adequate security measures to prevent or minimize unauthorized use of your account. You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools. You may not attempt to interfere with service to any user, host or network (”denial of service attacks”). This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host. Users who violate systems or network security may incur criminal or civil liability. Adapthosting will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

Network Performance
Adapthosting accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account. You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performances of Adapthosting systems or networks. Customers are not allowed to resell our services without permission. Adapthosting reserves the right to terminate or limit such activities.

REPORTING VIOLATIONS OF Adapthosting AUP
Adapthosting requests that anyone who believes that there is a violation of this AUP direct the information to the Abuse Department at abuse@Adapthosting.com. If available, please provide the following information: The IP address used to commit the alleged violation The date and time of the alleged violation, including the time zone or offset from GMT Evidence of the alleged violation E-mail with full header information provides all of the above, as do system log files. Other situations will require different methods of providing the above information. Adapthosting may take any one or more of the following actions in response to complaints: Issue written or verbal warnings Suspend the Member’’s newsgroup posting privileges Suspend the Member’’s account Terminate the Member’’s account Bill the Member for administrative costs and/or reactivation charges Bring legal action to enjoin violations and/or to collect damages, if any, cause by violations.

REVISIONS TO THIS ACCEPTABLE USE POLICY
Adapthosting reserves the right to revise, amend, or modify this AUP, our TOS (Terms of Service) and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted in accordance with our TOS (Terms of Service).

Adapthosting

Adapthosting offers a wide arrangement of services to suit your needs. When applying to these services you apply with our terms and policies. You can read these by clicking on the links below.

Terms Of Service

Acceptable Use Policy

Shared Hosting

Adapthosting’’s Shared hosting packages all run on a Linux environment.
The users can control their website trough a easy to use hosting panel making web hosting easy for everyone.

Reseller Hosting

Reseller hosting is perfect for company’’s individuals that want to start a hosting business or need to host separate projects. With reseller hosting you can do all this.

Streaming

Streaming makes it possible to broadcast your voice to a lot of people. Only to do this you need a server that provides the bandwidth to do this. Adapthosting provides the solution for this.

VOIP

Want to have your own clan chat. Or maybe a live support chat for your business. VOIP is the way to go. Talk to multiple people at once. Or start a voice meeting trough the Internet. We can provide you with the hosting. ]]> http://www.adapthosting.com/company/services/feed/ http://www.adapthosting.com/services/support/ http://www.adapthosting.com/services/support/#comments Wed, 22 Apr 2009 12:21:10 +0000 admin http://www.adapthosting.com/?p=37 Customer support has always been a top priority for Adapthosting. We will give you the best support possible with our high knowledgeable staff. Because people differ from each other we will try to supply a wide range of options to get support so that there will always be a way that suits you the most.

FAQ The knowledgebase contains all basic information you need to be able to host your sites without problems. It can be used to find a fast answer on simple questions. It is the first place you should go to when you want to get your question answered. Knowledge Base
Email You can contect us trough email for all kinds of support. We will try to answer all your questions as fast as possible in less than 24 hours. You should use this service when you aren”t able to solve your problem with the FAQ Sales: sales@adapthosting.com Support: support@adapthosting.com Billing: billing@adapthosting.com
Live Help If there is any staff online you can use live help to get support directly trough chat. Our staff will try to help you the best possible with all your concerns and problems. And try to solve them as fast as possible. Live Chat: Live Help (Start Chat)
Ticket Support If you don”t want to use email or life there is always ticket support. You can add a ticket as guest and as member. The responce time on a ticket will be less than 24 hours. Submit a Ticket

Email

Sales: sales@adapthosting.com
Support: support@adapthosting.com
Billing: billing@adapthosting.com

Support Panel

Live Chat: Live Help (Start Chat)

Instant Messenger

MSN: support@adapthosting.com